Privacy Statement


Grey House Publishing (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at in which visitors to our website can view information about Grey House Publishing’s books and online products. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a visitor to our website or a customer of the Service. By accepting our Privacy Policy, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


We collect “Non-Personal Information”, “Personal Information” and “Publicly Available Personal Information”. Non-Personal Information includes information which cannot be associated with an identifiable individual, such as anonymous usage data.

Personal Information includes your contact information, which you submit to us through the purchasing process on the Site. If you are purchasing a product, we collect contact information, institution name, phone number, and institution address. If you provide your credit card information to purchase a title, we do not store that data.

Publicly Available Personal Information is collected for our directory publications through online research, questionnaires and telephone calls. Email addresses listed on an organization’s website(s) constitutes implied consent, unless otherwise specified. Completed questionnaires by an organization fall under express consent as the organization has provided the information to be included in our publication(s). This Publicly Available Personal Information is considered non-sensitive and we will endeavour to keep it non-sensitive.


Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do not use software to scrape the web and electronically gather or harvest non-sensitive contact information. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

Publicly Available Personal Information:

We do not publish publicly available personal information of an individual unless that information is the same as and is intended for business use. We do sell to third parties publicly available personal business information that we have collected for our directory publications.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Non-Personal Information, Personal Information and Publicly Available Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Non-Personal Information, Personal Information and Publicly Available Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


In addition to using your Publicly Available Personal Information to publish in our databases, and our publications we may use your information and Personal Information for the following purposes: (i) keep in contact with users; (ii) to better understand user needs and preferences; (iii) to improve the content and format of our website; (iv) to notify visitors about updates to our website; (v) to keep you informed and market products and services (both ours and third parties); (vi) to administer special events; (vii) to establish your eligibility for special offers and discounts; (viii) to complete business transactions; (ix) to contact you as part of a promotion; (x) to administer individual accounts; (xi) to provide customer support; (xii) to personalize your experience and make content recommendations; and (xiii) to meet legal requirements.

Who Uses our publications and how:

Our publications are used for research, communication or marketing purposes. Customers who use our publications for research and communication purposes include academic institutions, public libraries and government organizations.

Business-to-business customers of the Company also use our publications for research and/or marketing purposes to promote their product or service that is relevant to an organization listed in our databases.


We implement security measures designed to protect your information from unauthorized access. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.


You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to you, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail as an unsubscribe option is included at the bottom of each promotional email. You can also indicate that you do not wish to receive marketing communications from us by unsubscribing from our list or by emailing us at Please note that notwithstanding the promotional preferences you indicate by either unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

Your Personal Information will be kept as reasonably necessary for the intended purpose or as required by law. Once your Personal Information in no longer necessary or is required to be no longer retained, your Personal Information will be destroyed or de-identified.

Users of the Site may delete any Personal Information previously submitted through the Site, or Publicly Available Personal Information available in our publications, unless such deletion would compromise privacy or security interests. To update or delete your information, please contact us at


As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.


The Company reserves the right to change this Privacy Policy at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Please note the date of the Privacy Policy is clearly found at the top of the page. Significant changes will go into effect no later than 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this Privacy Policy for updates.


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to or by mail to the following postal address: 411 Queen St. West, 3rd Floor, Toronto, ON M5V 2A5.